Contact Us

Have a question for us, or need help with your order? Feel free to email us at orders@wellocksathome.co.uk?

Email Us

Want to speak to someone? Our chef support team are on hand to help from 8am – 4.30pm (Mon – Sat) on 03452 626266?

Call Us

Send your query straight to chef support using our simple online form, without leaving our website.

Open Form

Frequently Asked Questions

Search through our topics to see if your question has been answered

Orders

How do I place an order?

You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

The following pages will prompt you to enter your contact, shipping and billing information to finalize your order.

Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

How can I add or amend my order?

Do you deliver to my postcode?

Can I change the contents of my Box?

I haven’t received an order confirmation email.

My Delivery

What time of day will my order arrive?

What if I'm not going to be in?

Why have I received different products in my Box to the products in the photo on the website?

I received an item I didn’t order. What should I do?

Returns and Refunds

I have received my order but something is missing or wrong. What should I do?

Subscriptions

What is the difference between my subscription and setting up regular order reminders?

How do I manage my subscription?

Can I get a fortnightly or monthly subscription?

Your Cart

Would you like to add your current basket to an upcoming delivery? Click here to log in to your account.


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Free Delivery?

You are £29.50 away from free delivery, why not add more great ingredients to your basket?

Minimum Order of £20.00

Please add more items to your basket, as we cannot deliver your order if it is below £20.00.
Please enter a full valid UK postcode to select a delivery date and checkout.

Temporary Disruption to Deliveries

We have temporarily paused all orders while we address an ongoing supply issue linked to increased nationwide demand for ingredients. We apologize for this temporary disruption. Keep an eye out for updates as we’ll be back soon with regular deliveries and premium ingredients.

If you are an existing subscriber, we have been in touch directly to update you about your regular delivery, but please click here to contact our chef support team if you have any questions.