You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the green basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

Type in your postcode and choose from home delivery or click & collect from your local restaurant. When you’ve chosen the right option for you, just click ‘checkout’. The following pages will prompt you to enter your contact and billing information to finalize your order. Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

To see if we can deliver to you, simply type your postcode into the 'Do we deliver?' bar at the top of your screen. If we don’t deliver to your area yet, there may still be a collection point near you. Click here to see our collection points.

We are a new and evolving business, so if this option doesn’t work for you please check back soon to see if our delivery area has expanded to include your address.  Please join our emailing list as we always let our customers know when we add collections points or increase our home delivery range.

There is a minimum order value of £15. We charge £3.50 for home delivery and restaurant click & collects, regardless of the size of your order. We do not charge for delivery if you choose to collect from one of our depots.

Our priority is to supply as many customers as possible with next-day delivery, regardless of postcode area. However, due to resource constraints we are only able to do this by imposing a reasonable minimum order value that is in line with industry standard. Thank you for your understanding.

We offer a range of boxes, from fresh fruit & veg to your pantry essentials. You can find our complete range by going to ‘Our Boxes’ page by clicking on the text at the top of your screen or by clicking here.

Ensuring that our customers always receive the freshest, highest-quality produce is our no.1 priority. The contents of our boxes are dependent on availability and seasonality, which is why we are not currently able to fulfil requests to switch products in or out of our boxes.

However, please feel free to choose from our range of essentials and luxury items that you can add to your order by clicking on ‘Our Essentials’ or ‘Our Luxury Items’ at the top of your screen.

Our order confirmation emails are sent straight away but depending upon customers email connection can take up to an hour to come through to your inbox.

Please check your junk/spam folder as your mail server may incorrectly re-direct your order confirmation. If you still cannot find the email, please contact our Customer Support team using contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

Unfortunately not, we focus on keeping our overheads low so our customers get the best value we can deliver, as such all orders must be placed via our website. Please refer to the question above ‘How do I place an order?’. If you are still struggling to place your order, please contact our Customer Support team using the contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

If you have not placed your order yet, you can add or remove items by clicking to the green basket icon in the top right-hand corner of the screen, amending the quantity using the + and - buttons or by clicking ‘remove’ under the product name.

If you noticed a mistake in your order confirmation email, please contact our Customer Support team using the contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

Unfortunately, due to high demand we are unable to add items to your order over the telephone. If you place an order but realise that you forgot something, please return to the Wellocks at Home website and place another order with us.

For home delivery orders, you will receive an email the evening before your delivery to give you a 2 hour time window in which you can expect your driver to arrive.

For click & collect orders, your order will be available to collect from 1 - 6pm.

We don’t currently off specific time slots due to high demand, however your home delivery will arrive any time between 8am and 8pm.

If you think you might miss your delivery, please write instructions for the delivery driver in the ‘special instructions’ text box at checkout. If our driver tries to deliver when you are out but there is an obvious safe place at your property, they will leave the order in the safe place and we will get in contact with you to let you know where we have left it.

Your driver will place your order in Wellocks brown paper bags on your doorstep before knocking or ringing the doorbell (unless your delivery instructions say otherwise). The driver will then stand at least 2 metres away from the door to adhere to social distancing guidelines. Our priority is to keep our customers and staff safe whilst providing this essential service.

At Wellocks, we search the globe to find producers and farms that take pride in what they produce. All our suppliers have been specially selected, and we work with them directly to help them meet our customers’ expectations of freshness and quality. As we like to support local, small-scale producers, sometimes the grower might have an issue with harvesting the produce, and other times we will change the contents of our boxes according to the changing seasons to ensure we are supplying the best products we can.

As a result, the products in the box photo on the website might not be the same as what you receive in your box. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our Customer Support team using the contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

If you have received the expected number of products in your box but they are not the same as the box photo on the website, we may have switched around our box contents due to seasonality and availability (see answer to the question above).

We are only human after all and sometimes we all make mistakes sometimes - If you have received fewer products in your box than you expected, or if some products are missing completely, then please contact our Customer Support team using the online contact form and they will be happy to rectify this for you - https://wellocksathome.co.uk/pages/contact-us.

The exact contents of our boxes changes with the seasons and depending on availability of produce, so you may receive a slightly difference range of produce that you saw on our website. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our Customer Support team using the contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

Please refer to our Terms & Conditions to see our Refunds Policy (link to T&Cs page)

Refunds can take up to 48 hours to go back into your account. If you still haven’t received the refunded amount into your bank account after this time period, please contact our Customer Support team using contact form on our website - https://wellocksathome.co.uk/pages/contact-us.