You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

The following pages will prompt you to enter your contact, shipping and billing information to finalize your order.

Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

Yes, you can add to your order up until midday, two days before your delivery date.* You need to have an account to add to your order. Once you've created an account, click 'Log in' to view your upcoming order. Simply continue browsing the site as usual, then when you've added everything you'd like, go to your account and click 'add items in basket to order'. This will take you through a checkout process to take payment. Once complete, you will be able to view your updated delivery in your account area, and you will receive a second order confirmation email.

To remove products from your upcoming order, please contact our chef support team on 03452 626266.

* Please note, the order cut-off for meat lines is midnight, 3 days before delivery.

Yes, our minimum spend is £20 for one-off orders.

Yes, we charge £3.50 for delivery of orders under £40. For orders over £40, delivery is free.

To check if we deliver to your postcode, simply pop your postcode in the 'Do we deliver?' postcode checker at the top of your screen.

Please note we currently only deliver to mainland UK. We do not deliver to the Isle of Wight, Isle of Man, Channel Islands, or the Isles of Scilly.

Ensuring that our customers always receive the freshest, highest-quality produce is our no.1 priority. The contents of our boxes are dependent on availability and seasonality, which is why we are not currently able to fulfil requests to switch products in or out of our boxes.

Our order confirmation emails are sent straight away but depending upon customers email connection can take up to an hour to come through to your inbox.

Please check your junk/spam folder as your mail server may incorrectly re-direct your order confirmation. If you still cannot find the email, please contact our chef support team at orders@wellocksathome.co.uk

Yes, we are able to process your one-off order over the phone if you are unable to check-out online. Please call 03452 626266.

Our delivery partner, DPD, delivers between 9am and 5pm. You will be given a 1-hour time slot at 7am on the morning of your delivery. You will have the option to give DPD a safe space to leave your delivery, or to leave it with a neighbour.

You will also receive an email and/or SMS from DPD the day before your delivery to let you know that your order has been shipped.

If you can't remember what delivery date you selected at check-out, either log-in to your account to see your upcoming orders or check your order confirmation email.

When you are notified of your delivery slot on the morning of your delivery, DPD will give you the option to leave your parcel with a neighbour or in a safe place.

Whilst we use insulation and ice packs for any refrigerated items to keep your products chilled during the delivery process, Wellocks accepts no responsibility for the integrity of your order once DPD have left it at your address. We strongly recommend that you are at home to receive your order to ensure refrigerated products remain chilled once they have been delivered.

Due to the nature of the food we deliver, if you are not in when your driver arrives and you have not given DPD a safe place to leave your order, we will be unable to deliver your order the following day and you will need to place a new order through our website.

As we like to support local, small-scale producers, sometimes the grower might have an issue with harvesting the produce, and other times we will change the contents of our boxes according to the changing seasons to ensure we are supplying the best products we can.

As a result, the products in the box photo on the website might not be the same as what you receive in your box. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our chef support team.

The exact contents of our boxes changes with the seasons and depending on availability of produce, so you may receive a slightly difference range of produce that you saw on our website. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our chef support team by phoning 03452 626266.

Please refer to our Terms & Conditions to see our Refunds Policy.

Refunds can take up to 7-10 days to go back into your account. If you still haven’t received the refunded amount into your bank account after this time period, please contact our chef support team by phoning 03452 626266.

If you have received the expected number of products in your box but they are not the same as the box photo on the website, we may have switched around our box contents due to seasonality and availability (see answer to the question above).

We are only human after all and sometimes we all make mistakes sometimes - If you have received fewer products in your box than you expected, or if some products are missing completely, then please contact our chef support team by phoning 03452 626266 and they will be happy to rectify this for you.

As a subscriber, you can only add a limited range of products via your customer portal. We are aware that this is a laborious process, and we want you to be able to shop our main website like the rest of our customers. That's why we've set up regular order reminders as an alternative to subscriptions.

If you cancel your subscription and set up regular order reminder emails, you will have access to our full product range and will be able to shop our main website rather than having to add products in your customer portal. You just need to click the 'reorder' button in your email to place your order each week.

The key difference is that subscribers receive their regular order automatically, whereas this new way of shopping requires you to click 'reorder' and checkout to confirm your delivery.

If you're a subscription customer and you're not sure when your next delivery will arrive, please log into your account and click 'subscriptions' on the left-hand side of the screen.

If you have any questions about your order, please contact chef support by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​

To view or amend your upcoming subscription, log into your account by clicking on the icon at the top right-hand of the screen and entering your email and password. Click ‘Subscriptions'.

To add additional items to your upcoming order, click ‘add product’ and search for your desired ingredients. You have up until midday, two days before your delivery date – for instance, midday Sunday for Tuesday delivery.​

You can also change your shipping and billing information from within the customer portal.

If you need any help, please contact chef support by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​

Currently, we only offer subscriptions on a weekly basis. However, you don’t need to subscribe to order from us. Feel free to place a one-off order and choose a delivery date up to two weeks in advance. You can set yourself regular order reminder emails to easily re-order in a couple of clicks.

If you need to skip an upcoming order, please log-in to your customer account, click 'Subscriptions' to view your current subscription orders and choose 'skip delivery'. Alternatively, contact our chef support team at orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​