Wellocks

My Account

Frequently Asked Questions

Regular Orders

What day will my next delivery arrive?

If you're a subscription customer and you're not sure when your next delivery will arrive, please log into your account and click 'manage regular orders'.

We will always email you the evening before your delivery to give you a 2 hour window in which you can expect your order.

If you have any questions about your order, please contact customer experience by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 9-5, Mon-Sat). ​​

How do I manage my regular order?

Orders

How do I place an order?

What Boxes do you offer?

Can I change the contents of my Box?

Can I call you to place an order?

I made a mistake on my order, how do I change it?

My Delivery or Collection

When will my order arrive or be ready to pick up?

What time of day will my home delivery arrive?

What happens if I am not home when my delivery arrives?

Why have I received different products in my Box to the products in the photo on the website?

Returns and Refunds

I have received my order but something is missing or wrong. What should I do?

I received an item I didn’t order. What should I do?