You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

The following pages will prompt you to enter your contact, shipping and billing information to finalize your order.

Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

Yes, you can add to your order up until midnight, two days before your delivery date. You need to have an account to add to your order. Once you've created an account, click 'Log in' to view your upcoming order. Simply continue browsing the site as usual, then when you've added everything you'd like, go to your account and click 'add items in basket to order'. This will take you through a checkout process to take payment. Once complete, you will be able to view your updated delivery in your account area, and you will receive a second order confirmation email.

To remove products from your upcoming order, please contact our chef support team on 03452 626266.

Yes, our minimum spend is £20 for one-off orders.

Yes, we charge £3.50 for delivery of orders under £40. For orders over £40, delivery is free.

To check if we deliver to your postcode, simply pop your postcode in the 'Do we deliver?' postcode checker at the top of your screen.

Please note we currently only deliver to mainland UK. We do not deliver to the Isle of Wight, Isle of Man, Channel Islands, or the Isles of Scilly.

Ensuring that our customers always receive the freshest, highest-quality produce is our no.1 priority. The contents of our boxes are dependent on availability and seasonality, which is why we are not currently able to fulfil requests to switch products in or out of our boxes.

Our order confirmation emails are sent straight away but depending upon customers email connection can take up to an hour to come through to your inbox.

Please check your junk/spam folder as your mail server may incorrectly re-direct your order confirmation. If you still cannot find the email, please contact our chef support team at orders@wellocksathome.co.uk

Yes, we are able to process your one-off order over the phone if you are unable to check-out online. Please call 03452 626266.

As a subscriber, you can only add a limited range of products via your customer portal. We are aware that this is a laborious process, and we want you to be able to shop our main website like the rest of our customers. That's why we've set up regular order reminders as an alternative to subscriptions.

If you cancel your subscription and set up regular order reminder emails, you will have access to our full product range and will be able to shop our main website rather than having to add products in your customer portal. You just need to click the 'reorder' button in your email to place your order each week.

The key difference is that subscribers receive their regular order automatically, whereas this new way of shopping requires you to click 'reorder' and checkout to confirm your delivery.

If you're a subscription customer and you're not sure when your next delivery will arrive, please log into your account and click 'subscriptions' on the left-hand side of the screen.

If you have any questions about your order, please contact chef support by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​

To view or amend your upcoming subscription, log into your account by clicking on the icon at the top right-hand of the screen and entering your email and password. Click ‘Subscriptions'.

To add additional items to your upcoming order, click ‘add product’ and search for your desired ingredients. You have up until midnight, two days before your delivery date – for instance, midnight Sunday for Tuesday delivery.​

You can also change your shipping and billing information from within the customer portal.

If you need any help, please contact chef support by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​

Currently, we only offer subscriptions on a weekly basis. However, you don’t need to subscribe to order from us. Feel free to place a one-off order and choose a delivery date up to two weeks in advance. You can set yourself regular order reminder emails to easily re-order in a couple of clicks.

If you need to skip an upcoming order, please log-in to your customer account, click 'Subscriptions' to view your current subscription orders and choose 'skip delivery'. Alternatively, contact our chef support team at orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 8-4.30, Mon-Sat). ​​

You can choose a delivery day that suits you up to two weeks in advance. We will email you once your order has been picked to let you know what time your driver will arrive. Sometime we will deliver to you before 9am to spend less time on the roads, so please tell us a safe place to leave your delivery.

Your delivery date will be shown on your order confirmation email. Please check your junk folder if this is not in your main inbox.

We may deliver to you before 9am to spend less time on the roads. If we get to you before 9am, we will leave your order in the safe space you told us about when you placed your order. If you didn’t let us know a safe space, we will leave your order on your doorstep. You will always receive a delivery notification via SMS once our driver has delivered your order.

If your driver is due to deliver to you after 9am, you’ll receive an email with a 4-hour time slot on the morning of your delivery to let you know what time to expect your order.

Please note that we do not currently use chill packaging, so if you have ordered chilled items please make sure someone is home to receive your order. Wellocks do not accept any responsibility for the integrity of your order after we have delivered it to your doorstep.

If it is after 9am, our driver will knock or ring the bell to see if you are in. If you're not in, or we deliver to you before 9am, we will leave your order in the safe place you told us about. If you didn't tell us a safe place, we will leave your order on your doorstep.

If you've provided a mobile phone number, we will send you an SMS to let you know when we have delivered your order.

Wellocks do not accept any responsibility for further temperature control or product integrity once we have delivered to your door.

If you think you might miss your delivery, please write instructions for the delivery driver in the ‘special instructions’ text box at checkout. If our driver tries to deliver when you are out but there is an obvious safe place at your property, they will leave the order in the safe place and we will get in contact with you to let you know where we have left it.

Please note that Wellocks do not accept responsibility for any damage to your order once we have delivered to your doorstep. If you've ordered refrigerated products, please make sure that someone is at home to receive your order, as we do not currently use chill packaging.

Your driver will place your order on your doorstep before knocking or ringing the doorbell (unless your delivery instructions say otherwise). The driver will then stand at least 2 metres away from the door to adhere to social distancing guidelines. Our priority is to keep our customers and staff safe whilst providing this essential service.

As we like to support local, small-scale producers, sometimes the grower might have an issue with harvesting the produce, and other times we will change the contents of our boxes according to the changing seasons to ensure we are supplying the best products we can.

As a result, the products in the box photo on the website might not be the same as what you receive in your box. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our chef support team.

If you have received the expected number of products in your box but they are not the same as the box photo on the website, we may have switched around our box contents due to seasonality and availability (see answer to the question above).

We are only human after all and sometimes we all make mistakes sometimes - If you have received fewer products in your box than you expected, or if some products are missing completely, then please contact our chef support team by phoning 03452 626266 and they will be happy to rectify this for you.

The exact contents of our boxes changes with the seasons and depending on availability of produce, so you may receive a slightly difference range of produce that you saw on our website. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our chef support team by phoning 03452 626266.

Please refer to our Terms & Conditions to see our Refunds Policy.

Refunds can take up to 48 hours to go back into your account. If you still haven’t received the refunded amount into your bank account after this time period, please contact our chef support team by phoning 03452 626266.