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Wellocks

Frequently Asked Questions

Orders

How do I place an order?

You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the green basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

Type in your postcode and choose from home delivery or click & collect from your local restaurant. When you’ve chosen the right option for you, just click ‘checkout’. The following pages will prompt you to enter your contact and billing information to finalize your order. Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

Do you deliver to my postcode?

Is there a minimum order value and delivery charge?

What Boxes do you offer?

Can I change the contents of my Box?

Can I call you to place an order?

My Delivery or Collection

When will my order arrive or be ready to pick up?

What happens if I am not home when my delivery arrives?

How will my home delivery order arrive? Is it safe if I am self-isolating?

Why have I received different products in my Box to the products in the photo on the website?

Returns and Refunds

I have received my order but something is missing or wrong. What should I do?

I received an item I didn’t order. What should I do?