Frequently Asked Questions


How do I place an order?

You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout.

The following pages will prompt you to enter your contact, shipping and billing information to finalize your order.

Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

How can I add or amend my order?

Do you deliver to my postcode?

Can I change the contents of my Box?

I haven’t received an order confirmation email.


What is the difference between my subscription and setting up regular order reminders?

How do I manage my subscription?

Can I get a fortnightly or monthly subscription?

My Delivery

When will my order arrive?

What time of day will my home delivery arrive?

How will I know if my order's been delivered?

What happens if I am not home when my delivery arrives?

Why have I received different products in my Box to the products in the photo on the website?

Returns and Refunds

I have received my order but something is missing or wrong. What should I do?

I received an item I didn’t order. What should I do?