If you're a subscription customer and you're not sure when your next delivery will arrive, please log into your account and click 'manage regular orders'.

We will always email you the evening before your delivery to give you a 2 hour window in which you can expect your order.

If you have any questions about your order, please contact customer experience by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 9-5, Mon-Sat). ​​

To view or amend your upcoming regular order, log into your account by clicking on the icon at the top right-hand of the screen and entering your email and password. Click ‘manage regular orders'.

To add additional items to your upcoming order, click ‘add product’ and search for your desired ingredients. You have up until midnight, two days before your delivery date – for instance, midnight Sunday for Tuesday delivery.​

You can also change your shipping and billing information from within the customer portal.

If you need any help, please contact customer experience by emailing orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 9-5, Mon-Sat). ​​

If you need to skip an upcoming order, please log-in to your customer account and choose 'skip delivery'. Alternatively, contact our customer experience team at orders@wellocksathome.co.uk or by phoning 03452 62 62 66 (opening hours 9-5, Mon-Sat). ​​

Currently, we only offer subscriptions on a weekly basis. However, you don’t need to subscribe to order from us. Feel free to place a one-off order and choose a delivery date up to two weeks in advance.

You don’t need an account to order from Wellocks at Home. Simply have a browse of our product collections, add some products to your cart and click on the blue basket icon in the top right-hand corner of your screen when you would like to view your cart or go to checkout. Type in your postcode and choose from home delivery or click & collect from your local restaurant. When you’ve chosen the right option for you, just click ‘checkout’. The following pages will prompt you to enter your contact and billing information to finalize your order. Once you’ve placed your order, you will receive an email confirmation with information about your order, payment and delivery details.

To check if we deliver to your postcode, simply pop your postcode in the 'Do we deliver?' postcode checker at the top of your screen.

We offer a range of boxes, from fresh fruit & veg to your pantry essentials. You can find our complete range by going to ‘Our Boxes’ page by clicking on the text at the top of your screen or by clicking on this link - https://wellocksathome.co.uk/collections/boxes

Ensuring that our customers always receive the freshest, highest-quality produce is our no.1 priority. The contents of our boxes are dependent on availability and seasonality, which is why we are not currently able to fulfil requests to switch products in or out of our boxes.

Our order confirmation emails are sent straight away but depending upon customers email connection can take up to an hour to come through to your inbox.

Please check your junk/spam folder as your mail server may incorrectly re-direct your order confirmation. If you still cannot find the email, please contact our Customer Support team using contact form on our website - https://wellocksathome.co.uk/pages/contact-us.

Yes, we are able to process your one-off order over the phone if you are unable to check-out online. Please call 03452 626266.

For regular orders, we recommend using the website so that you can amend your order at your own convenience.

If you have not placed your order yet, you can add or remove items by clicking to the blue basket icon in the top right-hand corner of the screen, amending the quantity using the + and - buttons or by clicking ‘remove’ under the product name.

If you noticed a mistake in your order confirmation email, please contact our customer experience team.

If you've placed a regular order, you can amend or cancel your order up until midnight, 2 days prior to your delivery day by logging in and clicking 'manage regular orders'.

To add or remove products from one-off orders after you have completed checkout, please call our customer experience team on 03452 626266.

You can choose a delivery day that suits you up to two weeks in advance. We will email you the evening before your delivery to let you know what time your driver will arrive.

Your delivery/collection date will be shown on your order confirmation email. Please check your junk folder if this is not in your main inbox.

We don’t currently off specific time slots due to high demand, however we always email you the evening before your delivery to give you a 2 hour time window in which to expect your driver.

If you haven't ordered any refrigerated products, we are happy to leave your delivery in a safe space if you let us know at checkout.

If you've ordered refrigerated products, please make sure that someone is at home to receive your order, as we do not currently use chill packaging.

If you think you might miss your delivery, please write instructions for the delivery driver in the ‘special instructions’ text box at checkout. If our driver tries to deliver when you are out but there is an obvious safe place at your property, they will leave the order in the safe place and we will get in contact with you to let you know where we have left it.

Please note that Wellocks do not accept responsibility for any damage to your order once we have delivered to your doorstep.

Your driver will place your order on your doorstep before knocking or ringing the doorbell (unless your delivery instructions say otherwise). The driver will then stand at least 2 metres away from the door to adhere to social distancing guidelines. Our priority is to keep our customers and staff safe whilst providing this essential service.

At Wellocks, we search the globe to find producers and farms that take pride in what they produce. All our suppliers have been specially selected, and we work with them directly to help them meet our customers’ expectations of freshness and quality. As we like to support local, small-scale producers, sometimes the grower might have an issue with harvesting the produce, and other times we will change the contents of our boxes according to the changing seasons to ensure we are supplying the best products we can.

As a result, the products in the box photo on the website might not be the same as what you receive in your box. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our Customer Support team using the contact form on our website or by phoning 03452 626266.

If you have received the expected number of products in your box but they are not the same as the box photo on the website, we may have switched around our box contents due to seasonality and availability (see answer to the question above).

We are only human after all and sometimes we all make mistakes sometimes - If you have received fewer products in your box than you expected, or if some products are missing completely, then please contact our customer service team by phoning 03452 626266 and they will be happy to rectify this for you.

The exact contents of our boxes changes with the seasons and depending on availability of produce, so you may receive a slightly difference range of produce that you saw on our website. We try to delight and surprise our customers with exciting, fresh produce, as well as other dairy and pantry items you might like. However, if you are not satisfied with the products in your box, please don’t hesitate to contact our customer service team by phoning 03452 626266.

Please refer to our Terms & Conditions to see our Refunds Policy.

Refunds can take up to 48 hours to go back into your account. If you still haven’t received the refunded amount into your bank account after this time period, please contact our customer service team by phoning 03452 626266.